Ohio's 13Action News reports on an auto repair business seeing a decrease in customers due to rising gas prices
Shop owner: “To know that my customers are already struggling more, they’re not able to afford their car repairs, so now they’re driving their cars to where it's literally falling apart”
Published
Citation
From a May 10, 2026, video uploaded to 13Action News' website
IMANI JACKSON (13ACTION NEWS REPORTER): Drivers aren't the only ones feeling the impact of rising gas prices. One mechanic says it's changing when and how often customers are coming in to get repairs.
PERSON 1: Definitely lost a fair share amout of customers.
JACKSON: Joshua Mallory owns Mallory Auto Repair in Toledo, offering both in-shop and mobile repairs. In his first year, mobile calls kept the business constantly moving. Averaging between 12 to 20 cars a week. But as gas prices climbed, so did the cost of getting customers.
PERSON 1: I deal with a lot of single moms and single fathers. They can't get away from their kids. So it was definitely a beneficial part of our business.
JACKSON: Once fuel prices started rising sharply, the phones slowed down to. At one point, going an entire week without a single call. Now, Mallory has shifted focus to in-shop repairs. Averaging about three to five cars daily.
PERSON 1: To know that my customers are already struggling more; they're not able to afford their car repairs, so now they're driving their cars to where it's literally falling apart.